WWW browser troubleshooting guide

A step by step guide to troubleshooting web browsing issues, enabling you to search the site with ease.


The following steps may solve the  issues you may encounter with many websites,  making booking and registering online much easier.

STEP 1: REFRESH YOUR BROWSER
This is a quick trick that can help fix minor issues.
 
  • For PCs, click CTRL + R to refresh your page. (Example)
  • For MACs, click ⌘ Cmd + R to refresh your page. (Example)
 
STEP 2: CLEAR YOUR BROWSING HISTORY
Clearing your browser history, specifically your cache, will likely solve the problem. Simply, follow the easy steps below:
 
In Google Chrome:
Click the tool icon in your toolbar in the top right-hand corner
  • Scroll down to “History”
  • Select “Clear Browsing History”
  • Check the boxes:
    • “Clear Browsing History”
    • “Clear the Cache”
    • “Clear Saved Autofill Form Data”
  • Select “Clear Data”
  • Close out of the entire Google Chrome browser (important)
  • Log back onto the website
For further instructions, visit Google Chrome’s Help Page.
 
In Mozilla Firefox:
  • Click the orange Firefox drop down menu in the top left hand corner
  • Select “History”
  • Then select “Clear Recent History…”
  • In the drop down, select:
    • Browsing & Download History”
    • “Cookies”
    • “Cache”
    • “Active Logins”
  • Select “Clear Now”
  • Close out of the entire Mozilla Firefox browser (important)
  • Log back onto the website
For further instructions, visit Mozilla Firefox’s Help Page.
 
STEP 3: TRY A DIFFERENT INTERNET BROWSER
Using a different internet browser is a quick trick to fixing any issues when using a new websites.
Google Chrome is recommended by our booking system and web developers.
Our site is configured with Chrome and will allow you to view, search, book accommodation and tours and navigate with ease.
Note: Internet Explorer, Mozilla Firefox and Safari will still access the site but may not perform at the optimum level. 
 
STEP 4: UPDATE TO THE LATEST INTERNET BROWSER VERSION
In other cases, your internet browser may not be up to date with the latest version. This can cause minor errors with websites, as compatibility is synced with the latest software. Not only will downloading the latest version help with interacting with our website, but it will also improve your entire internet experience.
 
If you continue to have issues with our website please do not hesitate to contact us for assistance with your enquiry.

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